Terms

Overview

At KarachiParts.com, we strive to ensure customer satisfaction. Please read our exchange policy carefully before making a purchase.

1. Exchange Time Frame

We offer exchanges within 5 days of purchase/delivery only.
If more than 5 days have passed since your purchase, we regret that we cannot offer an exchange.

2. Eligibility for Exchange

To qualify for an exchange:

• The item must be unused and in original condition
• The item must be returned in its original packaging
• You must provide a receipt or proof of purchase

3. Non-Exchangeable Items

The following items are not eligible for exchange:

• Used or damaged items (unless received defective)
• Items missing original packaging or parts
• Electrical parts that have been installed or used
• Clearance or sale items (if applicable)

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 24–48 hours of delivery with photos as proof. We will arrange a replacement accordingly.

5. Exchange Process

• Contact our support team at support@karachiparts.com
• Provide your order details and reason for exchange
• Once approved, ship the item back to our address
• After inspection, we will process your exchange

6. Shipping Costs

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• In case of our error (wrong or defective item), we will cover the shipping cost

7. Important Notes

• We do not offer refunds; only exchanges are allowed
• Do not send items back without prior approval
• KarachiParts.com reserves the right to reject any exchange that does not meet the above conditions

Sale items

Sale items cannot be exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@karachiparts.com and send your item to our outlet.

Need help?

Contact us at admin@karachiparts.com for questions related to refunds and returns.